Terms and Conditions – FirstAidSeller.com

Last Updated: April 5, 2025

Welcome to FirstAidSeller (https://firstaidseller.com ), your trusted global source for high-quality first aid kits and medical supplies. These Terms and Conditions govern your use of our website, products, and services. By accessing or using our site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our website.

We reserve the right to update, modify, or replace these Terms at any time without prior notice. Changes will be posted on this page with an updated "Last Updated" date. It is your responsibility to review these Terms periodically for any updates.

 

1. Definitions

• "We", "Us", "Our", "FirstAidSeller": Refers to the company operating the website https://firstaidseller.com , with operational offices in Antalya, Turkey, and London, United Kingdom.
• "You", "Your", "User", "Customer": Any individual or entity accessing or purchasing from our website.
• "Website": The online platform located at https://firstaidseller.com .
• "Products": First aid kits, medical devices, accessories, and related supplies offered for sale.
• "Order": A request made by you to purchase Products through the Website.

 

2. Account Registration

• You may browse the website without creating an account. However, placing an order may require account creation.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
• You must provide accurate, current, and complete information during registration and keep it updated.
• Notify us immediately of any unauthorized use of your account.

 

3. Product Information

• All product descriptions, images, pricing, and specifications are for informational purposes and are believed to be accurate. However, we do not guarantee that the information is error-free.
• Colors and designs may vary slightly due to screen resolution or manufacturing updates.
• We reserve the right to correct any inaccuracies or errors, even if they affect pricing or availability.

 

4. Pricing and Payment

• All prices are listed in USD ($), EUR (€), or GBP (£), depending on your selected currency. Prices include applicable taxes where required, unless otherwise stated.
• Additional fees such as customs duties, import taxes, VAT (outside the UK/EU), or brokerage fees for international shipments are the sole responsibility of the customer.
• Accepted payment methods include:
  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Bank Transfer (for wholesale or bulk orders)
  • Other secure online payment gateways
• All transactions are processed through SSL-encrypted, third-party payment processors. We do not store your full credit card details on our servers.
• Your payment constitutes an authorization for us to charge the total amount for your order.

 

5. Order Processing and Acceptance

• Placing an order on our website constitutes an offer to purchase, which we may accept or decline at our discretion.
• We reserve the right to cancel any order due to:
  • Insufficient stock
  • Pricing errors
  • Suspicious or fraudulent activity
  • Failure to pass security checks
• Order confirmation via email does not constitute final acceptance. Your order is officially confirmed only when we begin processing or ship the goods.
• In case of cancellation, you will be notified promptly, and any payment will be refunded within 5–10 business days.

 

6. Shipping and Delivery

• We offer worldwide shipping from our fulfillment centers in Antalya, Turkey, and London, United Kingdom.
• Estimated delivery times vary by destination:
  • Turkey & Europe: 3–7 business days
  • North America: 5–10 business days
  • Asia, Australia, Middle East, Africa, South America: 7–18 business days
  • Delays may occur due to customs clearance, weather, or carrier issues.
• Tracking information is provided once your order is shipped.
• Shipping costs are calculated at checkout based on package weight, dimensions, destination, and service level.
• Risk of loss and title pass to you upon delivery to the carrier.

 

7. Returns, Refunds, and Exchanges

Eligibility

• You may return unopened, unused products in their original packaging within 14 days of delivery.
• Due to hygiene and safety regulations, medical devices, sealed first aid kits, and personal care items are non-returnable unless defective, damaged, or incorrectly shipped.
• Consumable items (e.g., bandages, antiseptics) are not eligible for return once opened.

Return Process

1. Contact our customer support at [email protected] to request a return authorization (RMA).
2. Include the RMA number and original invoice with the returned package.
3. Ship the item to our return address (provided upon approval).

Refunds

• Refunds are processed within 7–14 business days after we receive and inspect the returned item.
• Refunds are issued to the original payment method.
• Return shipping costs are non-refundable, unless the return is due to our error (wrong/damaged product).

Exchanges

• Exchanges are subject to product availability.
• You may place a new order for the desired item and return the original product under the return policy.

 

8. Wholesale and Bulk Orders

• We offer wholesale pricing for businesses, distributors, NGOs, schools, and organizations.
• Minimum order quantities (MOQs) and custom kit configurations are available upon request.
• To inquire about wholesale terms, discounts, or becoming a distributor, contact us at [email protected] .

 

9. Intellectual Property

• All content on this website, including text, graphics, logos, images, product designs, and software, is the property of FirstAidSeller or its licensors and is protected by copyright, trademark, and intellectual property laws.
• You may not reproduce, distribute, modify, or commercially exploit any part of the website without our prior written consent.

 

10. User Conduct

You agree not to:

• Use the website for any illegal or unauthorized purpose.
• Attempt to gain unauthorized access to our systems, accounts, or data.
• Upload viruses, malware, or disruptive content.
• Engage in fraudulent, misleading, or abusive behavior.

We reserve the right to suspend or terminate accounts that violate these terms.

 

11. Limitation of Liability

• To the fullest extent permitted by law, FirstAidSeller shall not be liable for any indirect, incidental, special, or consequential damages arising from:
  • Use or inability to use our products or website
  • Delay or failure in delivery
  • Errors in product information
  • Unauthorized access to your data
• Our total liability for any claim related to your order or use of our services is limited to the amount paid for the product(s) in question.

 

12. Force Majeure

We shall not be held liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to:

• Natural disasters
• Pandemics
• War or terrorism
• Government restrictions
• Strikes or transportation disruptions

 

13. Governing Law and Dispute Resolution

• These Terms are governed by the laws of Turkey, with primary operations based in Antalya.
• For customers in the UK or EU, consumer rights under local law are respected.
• Any disputes arising from these Terms or your purchase shall be resolved through negotiation, mediation, or, if necessary, in the courts of Antalya, Turkey.

 

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

 

15. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

📧 Email: [email protected]
📍 Customer Service: Available 24/7
🌐 Website: https://firstaidseller.com
🏢 Offices: Antalya, Turkey & London, United Kingdom

 

Thank you for choosing FirstAidSeller – Your Global Partner in Emergency Preparedness.
Because being prepared isn’t just a choice. It’s a responsibility.